The Quality in Construction Awards 2007 - Management and process innovation

Thomas Vale.

Thomas Vale has earned itself a reputation for thinking creatively and it has repeatedly demonstrated a commitment to innovation and continuous improvement.

The rewards of this philosophy are a loyal and growing customer base and a stable, dependable supply chain. Company growth is currently running at around 20 per cent a year, and Thomas Vale wants to double that rate of growth over the next five years.

The management team, led by managing director Tony Hyde, has effectively built innovation into the company culture. About 70 per cent of staff training is focused on ‘lean’ working and continuous improvement and this is extended, through the company’s own dedicated training centre, down through the supply chain.

This year, Thomas Vale is carrying out a programme to map all its operational processes. “We want to establish a common ‘best practice’ approach, to achieve improvements in every part of the business,” says innovation and business improvement director Richard O’Connor.

This involves all company processes, procedures and work instructions being placed on a central database, rationalising documentation and improving efficiency.

Significantly, Thomas Vale does not see its own corporate processes in isolation – they are inextricably linked to those if its supply chain partners. Hence the company’s ambitions have to extend to the supply chain. Illustrating this approach, Mr O’Connor cites Vale’s on-going relationship with client West Mercia Housing Group. Every project undertaken for West Mercia is executed by the same supply chain.

Applying the Thomas Vale philosophy has yielded many benefits for West Mercia, says Mr O’Connor. Construction times have fallen by up to 27 per cent; zero defects is now an achievable target; customer value has increased and client satisfaction is at an all-time high.