Q&A
Print Subscription Q&A/Print Subscription HelpSubscriptions FAQ
New print subscriptions
- Why take out a print subscription to Construction News?
- How much is a subscription?
- What’s included in the subscription price?
- Why is it easier to pay by Direct Debit?
- How secure are my credit card details if I place my order online?
- Can I pay by invoice?
- Can I order a subscription for delivery to an address outside the UK?
- Can I pay in a currency other than £ sterling?
- Can I order more than one subscription?
- Are discounts available for bulk subscriptions?
- How do you acknowledge receipt of my order?
- When will my first issue arrive?
- What do you do with my personal information?
- If I’m giving a gift subscription, do you send anything to the recipient?
- How do I contact print subscription customer services?
Existing print subscribers
- How do I renew my print subscription?
- When does my current subscription expire?
- How do I change my address?
- What if an issue doesn’t arrive?
- What if my magazine arrives damaged?
- What is my subscriber number?
- Can I cancel my subscription?
- How do I order a back issue?
- How do I contact print subscription customer services?
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Why take out a print subscription to Construction News?
You’ll be kept up-to-date with everything going on in the construction industry and how it affects your business. The latest news, inside knowledge and special reports. Plus, 20 extra supplements exclusively for subscribers. Construction News is a must-read every week.
The latest price offers can be found on our subscription order form. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.
What’s included in the subscription price?
The subscription price includes delivery to your office or home address (plus taxes where applicable).
Why is it easier to pay by Direct Debit?
Direct debit is a continuous payment method available in the UK and eliminates the need for you to remember to renew your subscription each year. You will be in complete control of your subscription and you have the option to pay quarterly or six-monthly as well as annually to help spread the cost of your subscription over the year.
How secure are my credit card details if I place my order online?
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
Yes, we can arrange for you to be sent an invoice. Please contact the print subscription customer services team.
Can I order a subscription for delivery to an address outside the UK?
Yes. But as the magazine is despatched from the UK, the subscription price is higher to cover the additional delivery costs. The latest overseas prices can be found on the subscription order form.
Can I pay in a currency other than £ sterling?
We accept cheque payments in most currencies. If paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price. Please contact the print subscription customer services for other payment queries.
Can I order more than one subscription?
Yes, but if ordering online, you must complete a separate order for each magazine subscription you require. Alternatively please place your order via phone, email, fax or post.
Are discounts available for bulk subscriptions?
Yes, we do offer discounts for organisations who order multiple copies. Please contact print subscription customer services for more details
How do you acknowledge receipt of my order?
If you place your order online, an email acknowledgement will be sent to you almost immediately after you submit your order. This will confirm the details of the address to which the issues will be sent, your 10 digit subscriber number together with details of when your subscription will start and end. Should you not receive your acknowledgement within 24 hours, please contact print subscription customer services.
If you place your order over the phone, via fax, email or post, a written acknowledgement will be sent to you within a few days of receipt of your order. This will include details of your 10 digit subscriber number, when your subscription will start and end, and the address or addresses to which the issues will be sent. Should you not receive your acknowledgement within 10 days, please contact our print subscription customer services. When will my first issue arrive? Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order. What do you do with my personal information? We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP (the publisher of Construction News) and/or those of third parties which may be of interest to you. For information about EMAP’s privacy policy please click here If I’m giving a gift subscription, do you send anything to the recipient? Yes. If you place your order online you can choose if you’d like us to send an electronic gift card to your friend/colleague – this can be sent immediately or on a date of your choice. If you place your order over the phone, via fax, email or post, we will send you a card and envelope in your order acknowledgement letter so you can write a personal message and send it on to the recipient. How do I renew my subscription? You can renew online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively we will send you a subscription renewal notification before the end of your subscription either via email or mail – or you may receive a telephone call. Simply complete the form and send us the appropriate payment. Or you can renew directly via phone, email, fax or post. When does my current subscription expire? You can check your subscription details online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact print subscription customer services. You can change your address online by logging in here. You will need to have your 10 digit subscriber number to access your account – this is used to identify both you and your subscription. Alternatively please contact us via phone, email, fax or post. What if an issue doesn’t arrive? Simply contact the print subscription customer services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you. What if my magazine arrives damaged? Simply contact our print subscription customer services team and they will arrange for a replacement copy to be sent to you. Your subscriber number is a 10 digit number that is used to identify both you and your subscription. It can be found on any email or written correspondence that we have sent you or on the wrapper/label on your subscription copy. If you cannot find it, please contact print subscription customer services. You may cancel a new subscription within 30 days of purchase (provided you give us notice in writing) and we will refund the value of all remaining weeks left in your subscription. Please either email cn@subscription.co.uk or write to Construction News, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK.
Upon subscription renewal or where a minimum term of 12 months is advertised, cancellations are not permitted and we will not issue a refund. For prices and availability, please contact print subscription customer services. How do I contact the print subscription customer services? Phone: call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if calling from outside the UK. Lines are open Monday to Friday (8.00am – 9.30pm) and Saturday (8.00am to 4pm) GMT. Email: cn@subscription.co.uk Fax: 01858 461739 +44 (0) 1858 461739 from overseas Post: Write to Construction News, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UKAdding us to your 'safe senders' list
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